Help and Support

Billing Support

Billing Support

Questions about your Utility billing account? Call our billing team at 855.965.7800, or access your e-bill online.

Online Billing Portal

Technical Support Resources

Technical Support

Access feature instructions, speed tests, conference portals and more in our Support section. Our Customer Care team is available anytime 24/7 by calling 877.965.7800.

Online Support Resources

From the Blog

Utility Telecom’s SD-WAN Service Tiers

October 18, 2018

Utility Telecom's SD-WAN services are broken down into four main tiers, as demonstrated in the image below. These tiers are listed as Good (Advanced Routing), Better (Standard SD-WAN), Best (Advanced SD-WAN), and Very Best (Advanced Secure). Each tier offers multiple features that will serve your company in all areas with each tier…

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What is the 95th Percentile?

October 11, 2018

The 95th percentile is a method of measure bandwidth usage that allows customers to burst over their committed rate, allowing carriers to scale the customer’s billing with the cost of infrastructure and transit commits. It is an alternative to fixed data billing or data transferred payment methods, which are models…

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