
Advanced Messaging Service
Utility Telecom’s Advanced Messaging Service is the perfect answering service solution for any professional that needs to screen their calls and be notified quickly and accurately for emergencies. This service combines speed and ease of receiving your calls and messages with the security of live operator monitoring.
Benefits
Advanced Messaging Service
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How it Works
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Step 1
When a client calls, they are directed to a pre-recorded custom menu, for example, “Thank you for calling Dr. Smith. If your call is an emergency, please press 1. If your call is non-urgent, please press 2.”
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Caller Presses 1
Urgent calls are retrieved through the MaX UC App, while non-urgent calls can easily be retrieved in the CommPortal.
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Caller Presses 2
Non urgent calls can be easily retrieved in Commportal. Audio and transcription will also appear in your Commportal dashboard.
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Never get stuck talking to a machine when you reach our support line. Our 24/7 live customer support team is full of qualified, experts to help you with your needs.