Five Tips for Working Remotely

COVID-19 has forced a change in how people work globally. Non-essential businesses have been forced to shut down or reduce their hours, while many office buildings have remained vacant for months as millions have switched from in-office to remote working.  The truth is: Working from home can be both a…

How to Access Your Auto-Attendant from Your Business Group Admin

Making changes to your Auto-Attendant system is easy. If you have access to your Business Group Admin Portal, you will have the ability to change and edit all of the user settings including the Auto-Attendants. Each attendant is fully customizable depending on your business needs. Follow this step-by-step guide on…

How an Answering Service Can Benefit Remote Workers

The COVID-19 pandemic has forced employers to shift gears in their work-structure. Many office employees have swapped their on-site cubicle for a home-office as remote-work has offered the safest alternative for employees.  While many employees expected to work remotely for a few weeks, it is clear that the pandemic has…

3 Auto-Attendant Best Practices

Having an Auto-Attendant allows your business to be available to your customers at all times. It not only serves as a virtual receptionist, but it helps your business maintain a sense of professionalism. Here are 3 best practices when handling your Auto-Attendant service.  1. Keep your Greetings Short and Direct …

What to Do If Your Phone Number is Marked as Spam

Many Americans are familiar with the frequent frustration that comes with being the target of robocalling and caller ID spoofing. Whether on a mobile phone or landline, many are victim to these irritating calls spam of fraudulent calls.  In response to complaints all around the country, the FCC took the…

Improve Business Phone System Messaging During the Pandemic

The uncertainty surrounding the coronavirus (COVID-19) has impacted every industry ranging from medical, education, to retail, leaving many consumers with many open-ended questions and concerns. In response, many business call centers and offices have been overwhelmed with new callers.  As various industries are reporting an increase in their call volume,…

Streamline Business Communications with an Answering Service

When it comes to your business, customer experience is the most important thing to consider. How a customer or client initially interacts with your company can make a great—or terrible—first experience.  For many first-time customers or clients, a phone call can be the first point of contact. With this in…

How Moving to the Cloud Can Prevent Data Loss

In the past, cloud computing technology was only accessible to large companies that had the financial means to invest in their IT infrastructures. With today’s technological advances, cloud computing technology is readily available to companies of every size, allowing all companies the opportunity to store information off-premises.  What is Cloud…

Rotating Power Outages in California

California residents have been experiencing August 2020’s record heatwave, causing rotating power outages from PG&E.  According to PG&E, “Rotating outages (Stage 3 Emergencies) become necessary when the ISO is unable to meet minimum contingency reserve requirements and load interruption is imminent or in progress. These emergencies are declared by the…

Developers at Utility Telecom Create Call Work Flow: STASES

Utility Telecom has launched a new software called “STASES,” created by the company’s own developers. The software allows users to build an on-call schedule based on a controlled calendar. This software is fully customizable to the users’ needs and offers detailed automation of a call-workflow including voicemail notifications, in-depth forwarding,…