3 Auto-Attendant Best Practices

Having an Auto-Attendant allows your business to be available to your customers at all times. It not only serves as a virtual receptionist, but it helps your business maintain a sense of professionalism. Here are 3 best practices when handling your Auto-Attendant service.  1. Keep your Greetings Short and Direct …

What to Do If Your Phone Number is Marked as Spam

Many Americans are familiar with the frequent frustration that comes with being the target of robocalling and caller ID spoofing. Whether on a mobile phone or landline, many are victim to these irritating calls spam of fraudulent calls.  In response to complaints all around the country, the FCC took the…

Improve Business Phone System Messaging During the Pandemic

The uncertainty surrounding the coronavirus (COVID-19) has impacted every industry ranging from medical, education, to retail, leaving many consumers with many open-ended questions and concerns. In response, many business call centers and offices have been overwhelmed with new callers.  As various industries are reporting an increase in their call volume,…

Streamline Business Communications with an Answering Service

When it comes to your business, customer experience is the most important thing to consider. How a customer or client initially interacts with your company can make a great—or terrible—first experience.  For many first-time customers or clients, a phone call can be the first point of contact. With this in…

How Moving to the Cloud Can Prevent Data Loss

In the past, cloud computing technology was only accessible to large companies that had the financial means to invest in their IT infrastructures. With today’s technological advances, cloud computing technology is readily available to companies of every size, allowing all companies the opportunity to store information off-premises.  What is Cloud…

Rotating Power Outages in California

California residents have been experiencing August 2020’s record heatwave, causing rotating power outages from PG&E.  According to PG&E, “Rotating outages (Stage 3 Emergencies) become necessary when the ISO is unable to meet minimum contingency reserve requirements and load interruption is imminent or in progress. These emergencies are declared by the…

Developers at Utility Telecom Create Call Work Flow: STASES

Utility Telecom has launched a new software called “STASES,” created by the company’s own developers. The software allows users to build an on-call schedule based on a controlled calendar. This software is fully customizable to the users’ needs and offers detailed automation of a call-workflow including voicemail notifications, in-depth forwarding,…

Utility Telecom Selects Scholarship Recipient

On Monday, August 3rd, Utility Telecom announced high school graduate Liam Talca as the recipient of the company’s first-ever Engineering Scholarship Fund. The company’s Scholarship Committee based its selection on multiple factors including personal statements, transcripts, and letters of recommendation.  Liam’s application stood out to the Scholarship Committee as he…

Benefits of Live Video Monitoring

Today’s modern security cameras typically include a live stream feature, allowing users the ability to keep track of their property at any time via their computers or smartphone. The easy accessibility of a live stream leads to multiple benefits for users. Here are three benefits to consider: 1. Prevent Crimes…

Advantages of Small Businesses

When it comes to finding a new product or service, people often compare the rates and pricing between corporate companies and small businesses. The best prices aren’t the only thing to consider when looking into a new company to provide certain products or services. Customers have to research which company…