Salary: $17.00 to $18.00 /hour
CURRENT EMPLOYMENT OPPORTUNITY
We are currently hiring Telecom Order Specialists in Stockton, CA
Job Title: Telecom Order Specialist- Port outs and Disconnects
Location: Stockton, CA
The Telecom Order Specialist is responsible for project managing Disconnect and Port out orders from beginning to end. This is a progressive position with increasing levels of responsibilities. This position requires the ability to multitask and work independently with a high level of accuracy and attention to detail. Excellent organizational and communication skills are required.
Process Port out requests from other CLEC’s and ILEC’s adhering to the FCC regulations.
Follow company policy with respect Customer Contracts and Early Termination Fees
Follow-up on pending orders ensuring timely progression and resolving any outstanding items.
Update inventory systems
Ensure deadlines are met for orders.
Manage multiple projects and orders from start to finish.
Act as primary point of contact, ensure customers, sales, vendors, etc. are updated with up to date order information and timelines.
Order management experience is required, high volume order management preferred.
Three years of increasing levels of responsibility managing multiple orders, accounts, or projects.
Strong organizational skills and project management. Must be capable of prioritizing, coordinating, and scheduling multiple resources.
Excellent computer skills, including the Microsoft Office and Outlook.
Excellent communication skills both verbal and written.
Excellent customer service skills.
Strong Desire to learn and work with Hosted Phone Products or previous experience with Hosted Phone Products.
Able to research and think outside the box.
Positive team player.
Ability to work in a fast paced environment and open to new ideas.
Detailed and process-oriented.
Committed to continually improving processes and procedures.
Analytical, excellent troubleshooting and problem solving.
Able to defuse difficult customers and work under pressure.
An undergraduate degree is desired.
Certifications and experience can be substituted for education.