Stockton, CA
Full-time
Salary: $17.00 to $18.00 /hour


UTILITY TELECOM

CURRENT EMPLOYMENT OPPORTUNITY

We are currently hiring Telecom Order Specialists in Stockton, CA

POSITION PROFILE

Job Title: Telecom Order Specialist- Port outs and Disconnects

Department: Provisioning

Location: Stockton, CA

SUMMARY

The Telecom Order Specialist is responsible for project managing Disconnect and Port out orders from beginning to end. This is a progressive position with increasing levels of responsibilities. This position requires the ability to multitask and work independently with a high level of accuracy and attention to detail. Excellent organizational and communication skills are required.

PRIMARY RESPONSIBILITIES

Process Port out requests from other CLEC’s and ILEC’s adhering to the FCC regulations.

Follow company policy with respect Customer Contracts and Early Termination Fees

Follow-up on pending orders ensuring timely progression and resolving any outstanding items.

Update inventory systems

Ensure deadlines are met for orders.

Manage multiple projects and orders from start to finish.

Act as primary point of contact, ensure customers, sales, vendors, etc. are updated with up to date order information and timelines.

EXPERIENCE REQUIREMENTS

Order management experience is required, high volume order management preferred.

Three years of increasing levels of responsibility managing multiple orders, accounts, or projects.

Strong organizational skills and project management. Must be capable of prioritizing, coordinating, and scheduling multiple resources.

Excellent computer skills, including the Microsoft Office and Outlook.

Excellent communication skills both verbal and written.

Excellent customer service skills.

DESIRED CHARACTERISTICS

Strong Desire to learn and work with Hosted Phone Products or previous experience with Hosted Phone Products.

Able to research and think outside the box.

Positive team player.

Ability to work in a fast paced environment and open to new ideas.

Detailed and process-oriented.

Committed to continually improving processes and procedures.

Analytical, excellent troubleshooting and problem solving.

Able to defuse difficult customers and work under pressure.

EDUCATION

An undergraduate degree is desired.

Certifications and experience can be substituted for education.

Go to all jobs