San Luis Obispo, CA

Job Description

Job Title: Communications Systems Field Technician
Location: San Luis Obispo, CA

This position is responsible for the accurate installation of customer premise equipment and the required low-voltage telephone wiring connections.

Duties and Responsibilities:

  • Install telecommunication equipment including but not limited to the following:
  • Switches, Modems, Routers
  • Voice over IP telephones
  • Perform telecom work to include cabling, jack and equipment installation, dial-tone troubleshooting and cross-connections to phone systems / equip.
  • Knowledge of installation and maintenance of video surveillance systems
  • Must have general knowledge of paging systems
  • Provide customer service by receiving and responding to customer service orders in a timely manner
  • Completes appropriate reports and documents job status.
  • Includes Voice over IP Telephone Site Survey Reports and Telecom Bids
  • Assist other technicians and Maintenance personnel with troubleshooting and repairs as needed to ensure ongoing customer service
  • Install VoIP phones and train customers on the features
  • Some overtime may be required as circumstances dictate.
  • Works with our in-house engineers and technicians to insure proper installations.
  • Perform other duties and responsibilities as required to fulfill job function or assigned.

Company Wide Duties and Responsibilities: Health, Safety, Security:

  • Responsible for following policies and procedures related to health, safety and

security, identifying potential risks, and communicating known hazards.


  • Position requires the use of company vehicle and insurance, candidate must have a clean driving record.
  • Candidate must pass a background check and be Bondable.

Skills, Experience, and Education:

  • Skills:
  • Flexibility to handle multiple tasks, follow a schedule, and adapt to change
  • Strong communications skills both verbal and written
  • Ability to work independently as well as within a team environment
  • Maintain an organized work environment and keep company vehicle clean.
  • Effective interpersonal skills and the ability to assert oneself in a positive


  • Conduct self in a professional businesslike manner.
  • Pay close attention to detail, instructions, and schedules.
  • Strong desire for excellence in work product
  • Knowledge of the installation, operation, repair and use of telecommunication equipment
  • Experience
  • Experience in telecommunication equipment installation and / or, basic telephone wiring skills including CAT5e, CAT6 and proper installation and termination, color codes.
  • Must be proficient with hand tools and familiar with telecom wiring tools i.e.: punch-down tools, can wrenches
  • Must be proficient in the use of LAN test equipment, i.e. wiremap testers, TDR, Speedtest etc.
  • Basic knowledge of wireless networks and PTP to PTP or PTP to MPTP antennas
  • Experience with Fiber Optics is desirable
  • Education
  • High School diploma or equivalent plus specialized training in appropriate areas to perform duties and responsibilities outlined above

Position Reporting Relationship

  • You report to the following:
  • Field Operations Manager
  • Internal Relationships (People with whom you interact):
  • Employees and Managers within every department
  • External Reporting Relationships:
  • Vendors
  • Customers

Working Conditions:

  • While performing the duties of this job, the employee may be exposed to adverse weather conditions. The employee is occasionally exposed to high, precarious places, and confined spaces.
  • Physical Demands:
  • Possess oral communications skills and appropriate hearing acuity.
  • Must be able to lift 40 pounds on an infrequent basis
  • Must be able to bend, kneel and ambulate up and down stairs and ladders
  • Mental Demands:
  • Must take the initiative to resolve problems, handle conflict, make effective decisions in a timely and courteous manner, accept responsibility, and actively plan and organize work.
  • Requires the ability to be attentive, accurate and maintain concentration and be able to learn a variety of tasks.
  • Possess the initiative to stay current on skills and industry standards.
  • Work effectively in stressful situations.
  • Must be flexible in both transferring skills to other areas and performing a

variety of duties.

Job Type: Full-time

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