When it comes to your business, customer experience is the most important thing to consider. How a customer or client initially interacts with your company can make a great—or terrible—first experience.
For many first-time customers or clients, a phone call can be the first point of contact. With this in mind, you want to consider a solution that is both cost-efficient and customer-friendly. Utilizing an answering service, or virtual receptionist, allows businesses to answer and attend to every incoming call.
How Answering Services Improve the Customer Experience
An auto-attendant makes it easier for customers and clients to get the help they need at any time. Answering services can be set up for operational hours or set up to accept calls 24/7 with after-hours.
After a short greeting, callers are able to listen to a shortlist of options that they are able to select on their dial pad. This allows callers to get to what they need without a long and complicated process.
Auto-attendants help reduce daytime call flow by answering frequently asked questions so employees have more time to answer urgent requests.
Adding an After Hours Answering Service for 24/7 Customer Support
If a customer is looking for help after standard operational hours, there are a few ways they can contact your business for after-hours requests:
Paging Service
Depending on the industry, a paging service can be extremely helpful to both customers and businesses alike.
For medical professionals with patients who require around the clock consultations, emergency paging is another option to consider adding to the service.
Other industries can also benefit from utilizing a forwarding service to ensure the calls are sent to just the right person to solve an issue.
After Hours Operator
An after-hours operator can be the perfect solution to late-night troubleshooting or for any customers experiencing issues that can be solved with a walk-through with a trained professional.
Automated Scheduling
If you work in an industry that doesn’t provide 24/7 service but want to ensure your customers can book your services at any time, then automated scheduling is the perfect solution. This is ideal for any industry with constant service requests like plumbing or repairs.
With our Answering Service, it’s easy to set up the parameters your business needs to ensure customer satisfaction. Best of all, it’s easy to set up and take with you on-the-go through our mobile app!
Interested in an Answering Service? Learn more and speak to a live operator today for a quote by calling 310.789.7900!