Regulatory Documents

Users of electronic tariffs should note that such tariffs are not the official documents, and users assume responsibility for reliance upon tariffs in electronic format.

All official tariffs and price lists are on file with the appropriate federal or state commissions or can be obtained at our corporate headquarters located at 4202 Coronado Avenue, Stockton, CA 95204.

Please review the current Acceptable Use Policy, applicable to all current Utility Telecom customers.

Please review the current Voice and Internet Service Agreement, applicable to all current Utility Telecom customers.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) in accordance with our website.

California Relay Service (CRS) is a public service which guarantees all citizens access to prompt, professional and accurate communication through the telephone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the telephone via text telephone (TTY), Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech-to-Speech (STS) and Captioned Telephone in English and Spanish in order to more easily connect with family, friends or businesses. For more information on this service and how Utility Telecom is in compliance, click the links below.

To ensure safety before any digging projects, call 811 to get your underground lines marked before the project begins. This is a free service managed by the Underground Service Alert, and is available to anyone. Visit California 811 to learn more here, https://www.california811.org/.

Starting July 25, 2020 all customers who have a 909 or 840 area code telephone number will be affected. The 909 area code serves the southwestern portion of San Bernardino County, the eastern portion of Los Angeles County and small portions of Orange and Riverside Counties. The 909 area code also serves the cities of Big Bear Lake, Calimesa, Chino, Chino Hills, Claremont, Colton, Diamond Bar, Eastvale, Fontana, Grand Terrace, Highland, Industry, La Verne, Loma Linda, Montclair, Ontario, Pomona, Rancho Cucamonga, Redlands, Rialto, San Bernardino, San Dimas, Upland, Walnut and Yucaipa. Learn more about the new dialing procedures by reading the document below.

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